DriveMore USA Rental Terms and Conditions

The rental terms and conditions below apply ONLY to bookings made through our website (https://drivemore.com/). Please read these terms carefully. By accessing and/or using the Site, you fully and unconditionally accept and agree to be bound by these terms. For bookings made with DriveMore through other websites, please refer to their advertised terms and conditions of the Rental Voucher.

Driver’s Requirements

The minimum age to rent a vehicle is 21 years old. The renter or additional driver must have held a valid driver’s license for one year. Renters and additional drivers under the age of 25 are subject to a surcharge fee and can only rent economy to full-size cars. For certain specialty and larger-sized vehicles, a minimum age of 25 applies.

United States Driver’s License

The primary piece of identification required to rent a vehicle with DriveMore is a valid United States driver’s license.

DriveMore will NOT accept a Temporary License/ID as a standalone document. We will accept the expiring or expired driver’s license with the Temporary License/ID as proof of the renewal. Or a United States issued Passport or Official United States valid Federal or valid State Government ID or valid Military ID.

Points and endorsements: Minor offenses such as speeding or traffic signals are acceptable up to a maximum of 6 points.

International Customers

International customers using a country-of-origin issued driver’s license or International Driver’s License must also provide a valid passport showing entry into the United States within the past 30 days.

International renters must provide a passport, return flight information, which must be within five days of the rental period, and a valid driver’s license from their country of residence. If the license from that country is not written in English, an International Driving Permit is required.

Rental Coverages

Optional coverage is not required to rent a vehicle; however, proof of a current automobile comprehensive, collision and liability insurance policy in the renter’s name covering injury to third persons or property is required. Optional coverage is available at the rental counter.

If proof of full coverage cannot be produced at the counter, the renter will be required to buy the appropriate coverage from DriveMore. If proof of the renter’s coverage can be provided within 24 hours of pickup, any unused insurance days will be refunded to the renter’s card. Verification of pre-existing coverage must be conducted at the branch of pickup.

Methods of Payment

We accept most credit and debit cards as methods of payment, such as Visa, Mastercard, Discover and American Express. Please note the primary renter must be the cardholder and must present a valid card at the counter. DriveMore branches do not accept cash, checks, prepaid cards or gift cards as methods of payment.

Deposits

A standard $250 deposit is required on a major credit card for any Domestic Renter.

Local Renters using a credit card are subject to a deposit of up to $1,000*.

International renters with a round trip ticket will have a deposit of up to $250*.

The renter must present a valid debit or credit card, and the expiration date must be after the rental due date. The cardholder must be registered as the primary driver on the rental agreement. Debit and credit cards are non-transferable. The deposit is refunded or released after the end of the rental agreement (see the Debit Card Use section below).

*Subject to the pickup location and insurance for the rental.

Debit Card Use

Domestic and International Renters: When using a debit card to pay the deposit, a Domestic or International Renter must provide verification of a return confirmation airline ticket and an additional ID, presented at the rental counter at the time of pickup.

Local Renters: All Local Renters are subject to verification of proof of a current automobile comprehensive, collision and liability insurance policy in the renter’s name covering injury to third persons or property, which is required from a primary insurance company. A current utility statement in the renter’s name, at the same address as on the driver’s license (for example gas, electric or cable), must be presented for address verification.

Local Renters Requirements

All local renters, or any renter without a round trip confirmation airline ticket, will be required to show proof of a current automobile comprehensive, collision and liability insurance policy in the renter’s name covering injury to third persons or property. In addition, local renters may be asked for a recent cell phone bill or other official utility bill, dated within 3 months of the rental pickup, matching their respective driver’s license address.

Renters traveling on official government business, on military leave, or with an approved CID number are exempt from the local renter policy. Failure to show an acceptable policy will result in the rental being declined.

Local renter vehicle exclusions: local renters are limited to renting the following car classes and sizes, Compact (BA), Intermediate (CA), Full size (DA), Intermediate SUV (DAE), Minivan (MZA) and Van (MX).

Mileage Cap

Local Renters are subject to a mileage cap of 150 miles per day for all locations. Additional miles are available for purchase:

$10 a day: an extra 50 miles a day
$15 a day: an extra 100 miles a day
$25 a day: unlimited miles

Please be advised that overage miles for the rental period will be charged at $0.49 per mile.

Geographic Limitations

For most of our rentals we offer unlimited miles; however, cars are restricted to the state of origin of pickup. Arrangements can be made at the branch for exceptions for an added fee. Vehicles that leave the state may be charged a fee of up to $1,000.00 or the overage mileage charge, whichever is greater.

Website Vehicle Display

The featured vehicles displayed for each car class on the DriveMore website or partner booking sites are only representations of the type of vehicle that may be available at the time of pickup. We cannot guarantee that the make or model of the rental vehicle will be offered or available at the time of pickup due to fleet variances in availability or other reasons. We will provide you with either this model or a vehicle similar in size and engine type to the vehicle displayed on our website.

In the event that the car booked is not available, an upgrade to the next available group will be supplied at no extra cost. In the unlikely event that a larger car is not available and a smaller car is provided, the renter will only be charged for the class of car provided. If the customer has prepaid for the rental, a refund for the difference in car classes will be provided.

Cancellations

If your reservation was confirmed directly with DriveMore through drivemore.com, please use our Manage My Booking page to cancel your reservation. Please note that if you fail to meet the Driver’s Requirements section above, free cancellation is no longer valid. For cancellation of Pay Later and Pre-Paid reservations booked on drivemore.com, please see the sections directly below.

If your reservation was confirmed through another provider (booking site, outside source, etc.), please use the same source to cancel your reservation. Some providers may charge for the cancellation of a reservation if it is not canceled within a specific time frame. Canceling a reservation directly through DriveMore when it was confirmed through another provider may not relieve your responsibility with that provider. To avoid charges (cancellation fee or penalty), check with the provider and cancel the reservation directly with them.

Cancellation: Pay Later / Pay on Arrival

DriveMore does not charge a cancellation fee on Pay Later reservations, but does request a cancellation notice as soon as your travel plans have changed. You can cancel your DriveMore booking up to 30 minutes before the scheduled pickup time through Manage My Booking. If you fail to tell us of your cancellation prior to the scheduled pickup time, or do not arrive to pick up your reserved rental car, we will charge you up to 3 days’ rental as a No Show Fee.

Cancellation: Pay Now Reservations

All DriveMore Pay Now reservations are refundable provided you cancel or amend 3 hours before the reservation is due to start. If you cancel or amend your DriveMore Pay Now reservation with less than 3 hours’ notice, you will forfeit the full amount of your reservation payment. Any refunds will be made to the payment card used to make the original reservation. At the time of pickup, you must present the same credit or debit card that was used to pay for your DriveMore Pay Now reservation. If the card you used to book your DriveMore Pay Now reservation is lost, stolen, or replaced by the card issuer and cannot be presented at the time of rental, you will have to process your reservation at the rental counter, and DriveMore will waive the cancellation fee at the time of pickup.

Optional Extras

Other extra services are not included in our rates. These services are available at booking or at the rental desk.

• Additional Driver
• Easi-Express Toll Service
• Satellite Navigation System (GPS)
• Child Seats
• Roadside Service

Toll Service

You are responsible for the payment of any and all tolls incurred during the rental period. However, for your convenience, we offer Easi-Express, an optional electronic toll payment service whereby all toll charges and any other toll-related fees you incur are covered during the rental period. Easi-Express allows for quick bypass of unmanned and manned toll booths; you’ll cruise right through traffic. Easi-Express must be accepted at the time of pickup and applied for the entire length of the rental. The Easi-Express SunPass service covers tolls incurred in all states within the United States. The current rates applicable to the Easi-Express service are from USD/9.99 to USD/19.99 per rental day, depending on the rental location. Customers with SunPass Portable transponders may use their transponders in our rental vehicles at their own risk, as SunPass does not acknowledge some devices, and in these cases customers might be responsible for charges incurred. DriveMore always recommends the Easi-Express pass when possible. SunPass peel and stick products will not function in DriveMore vehicles.

If you choose not to purchase the optional Easi-Express service at the start of your rental and you use a toll road, you will be charged a USD/25.00 admin fee for each day that you have used the tolls, plus the price of the toll and fees billed by the tolling authority. All post-rental toll violation charges are handled by a third-party operator, Global Toll Solutions. Any post-rental charges can be directed to Global Toll Solutions at (954) 372 1411.

Easi-Express does not cover red light camera violations or other moving violations drivers may incur. Easi-Express also does not cover airport parking.

Additional Driver

Any additional driver needs to be present when collecting the vehicle to be added on the agreement as an authorized driver. All subsequent extra drivers must also adhere to our general policy and must be at least 21 years of age. In no event shall the vehicles be used, operated or driven by any person other than the renter or an authorized driver.

One-Way Rentals

One-way rentals are available between DriveMore locations in Florida. Drop charges vary by location.

Unused Rental Days

Should you decide to return a DriveMore vehicle to our branch earlier than you originally planned, we will not refund you for unused rental days.

Length of Rental

Rental agreements cannot be assigned for a period longer than 30 days. If you need to rent a vehicle for a longer period of time, you must go into the location prior to the 31st day and renew the rental agreement. The rate booked is guaranteed for the original duration of the reservation.

Grace Period

A rental day is each 24-hour period commencing with the date and time indicated on the rental agreement at the time of rental. There is a 59-minute grace period for pickups and returns. Additional charges and rate recalculation may apply if your pickup or return happens outside of the standard grace period.

Extensions

To request an extension of the rental, you can use the Manage My Booking section of our website. The extra day rate may vary according to fleet availability and season. If the rental is overdue or has a pending balance, extensions are not allowed on our website. If you are using third-party insurance, or the website is not allowing your extension for any other reason, please contact the originating branch or Reservations at (888) 901-5121. Otherwise, the renter must return the vehicle to the branch immediately to avoid Late Return Fees or other related charges.

Currency

The rates displayed on drivemore.com are in US Dollars for all US locations. Rates for foreign locations, or locations that do not use US Dollars as the local currency, can fluctuate at any time based on currency conversion rates at the time of pickup or drop off. Rates affected by a website technical issue, database issue or other means will not be honored by the location if the rate display was inaccurate due to a technical issue or tampering to change the rate display.

Traffic and Parking Fines

If the vehicle receives a fine during the rental period, you will be responsible for full payment of the fine as well as a $25 admin fee. This includes, but is not restricted to, parking offenses, speeding fines, traffic signal offenses and toll road offenses.

The renter agrees to reimburse ER Travel LLC dba DriveMore the fees of any collection agency, which may be based on a percentage at a maximum of 50% of the debt, and all costs and expenses, including reasonable attorney’s fees, that ER Travel LLC dba DriveMore incurs in such collection efforts.

Fuel Policy

All cars must be returned with the same fuel level as at pickup, on a “Same-to-Same” basis. If the vehicle is returned with less fuel, the refueling charges will be payable at return or deducted from the deposit.

For your convenience, the fuel tank can be purchased at the start of the rental at national pump prices. No mark-up on upfront fuel is levied.*

If the rental is taken on full, the car must be returned with a full tank of fuel from a gas station no more than 5 miles away from the car rental branch. Proof of this (receipt or credit card receipt) is required when the car is returned. If the car is returned without proof of a local fill-up, the refueling charge will apply.

The refueling charge is $7.99 USD per gallon, plus a refueling admin fee of $9.50 USD. All prices are plus tax.

*No refund for any unused fuel at the end of the rental.

Other Fees

Late Returns: The rate will increase by USD/25.00 per day for each day the vehicle is kept beyond the standard grace period or the return date of the rental.

CDW: Collision Damage Waiver can be purchased at the rental counter for $19.00 to $29.00 per day, depending on the rental duration. All renters wishing to use their own insurance must provide proof of coverage on pick-up.

Early Pickup: Additional charges may apply if your pickup happens before the standard grace period.

Smoking Fee: We have a no smoking policy for all vehicles in the fleet. If the vehicle is returned smelling of smoke from any source, you will be charged a smoke cleaning fee of up to $250 to remove the smoke odor.

Cleaning Fee: If the vehicle requires more than the usual standard cleaning on its return to restore it to its pre-rental condition, allowing for fair wear and tear, a cleaning fee will apply.

Pets: You are permitted to have pets (cats and small dogs only) in your rental car, provided they are within a pet carrier at all times. If the vehicle requires cleaning of pet hair or odor, you will be billed a cleaning fee ($250) at the branch’s discretion.

Return of the Vehicle

The Vehicle shall be returned to the branch selected on the reservation or the location address designated by the company, on the date shown on the contract, or earlier if demanded by the company, together with all tires, tools, accessories and equipment in the same condition as when received (except for ordinary wear). In no event may Renter or any Authorized Driver keep the Vehicle for more than thirty (30) days. In addition, failure to return the Vehicle when due terminates permission for Renter and all Authorized Drivers to use the Vehicle, and where permitted by law terminates any insurance coverage provided with the Agreement. DriveMore may recover the Vehicle without demand and at the Renter’s expense if it is not returned when due, is illegally parked, appears to be abandoned, or is used or obtained in violation of law or of this Agreement. DriveMore will not be liable to Renter or any Authorized Driver for damages resulting from such recovery to the extent permitted by law. Renter waives any right to a hearing or to receive any notice or legal process as a precondition for Lessor recovering the Vehicle.

Accident

If the renter is involved in a road traffic incident or accident resulting in damage to the rental car or third-party property, a police report must be obtained and produced to the rental company. Failure to produce such a report will void any CDW/LDW taken, resulting in the renter being liable for all costs involved in the rental car and third-party property. Renter shall immediately report any accident to DriveMore and fill out an Incident/Claim Report. Renter must deliver to DriveMore or its insurer, if so requested by the rental company, every process, pleading, notice or paper of any kind received by Renter or any driver of the Vehicle relating to any claim, suit or proceeding connected with any accident or event involving the Vehicle. Neither Renter nor any driver of the Vehicle shall aid or abet the assertion of any such claim, suit or proceeding, and they shall cooperate fully with DriveMore and its insurer in investigating and defending the same.

Any use of the Vehicle as prohibited below will (i) breach this Agreement; (ii) void any limitation of Renter’s responsibility for loss or damage to the Vehicle; (iii) make Renter fully responsible for Lessor’s actual and consequential damages, costs and attorney’s fees resulting from the breach; and (iv) to the extent permitted by law, void any insurance protection provided under the Agreement. Subject to applicable law, Renter and Renter’s Authorized Drivers may NOT permit the Vehicle to be driven or operated:

a) by any person not specified in the agreement, or anyone under the influence of intoxicants, alcohol or drugs;

b) in any speed contest or test, or when overloaded or improperly loaded;

c) without Lessor’s prior written permission, outside of the State, off road, to tow or push anything, or for driver training purposes;

d) to transport hazardous or explosive substances, or for the transportation of persons or property for compensation;

e) in connection with conduct that is illegal;

f) in a willful, wanton or reckless manner, including but not limited to:

(i) failure to use seatbelts and required child restraints,

(ii) leaving the Vehicle unattended without removing the keys and locking all doors, windows and trunk,

(iii) use of the Vehicle when use will cause damage (for example, warning light on, flat tire, steam rising from the engine). IN NO EVENT SHALL RENTER SUBRENT OR RE-LEASE THE VEHICLE TO ANOTHER PERSON OR CORPORATION. If the Vehicle is obtained from Lessor by fraud or misrepresentation, or is obtained or used in furtherance of an illegal purpose, all use of the Vehicle is WITHOUT LESSOR’S PERMISSION. The foregoing conditions are cumulative and each of them shall apply to use, operation or driving of the Vehicle.

Loss or Damage to the Vehicle

(a) Regardless of fault, Renter is responsible for all loss of or damage to the Vehicle, including but not limited to mechanical damage, vandalism, weather, road conditions, acts of nature and diminution of value, except for ordinary wear and tear.

(b) Your responsibility will not exceed the greater of (i) the retail fair market value of the Vehicle, or (ii) the depreciated capitalized value as determined by the manufacturer at the time of loss or damage, and under either alternative, less salvage value, plus actual towing, storage or impound fees and, where permitted by law, an administrative charge, diminution of value and a reasonable charge for loss of use.

(c) If Renter purchases the Physical Damage Waiver (PDW) (which is not insurance) at the beginning of the rental, and if the Vehicle is used as permitted by this Agreement, Lessor will not hold Renter responsible for loss or damage to the Vehicle, including loss of use.

Repairs

Renter shall not permit any repairs to the Vehicle or suffer any lien to be placed upon it without DriveMore’s consent. Renter shall be liable for any such repairs.

Indemnity

You agree to indemnify and hold DriveMore and its related companies, and each of their respective directors, officers, employees and agents, harmless from and against any third-party claim or cause of action, including reasonable attorneys’ fees and costs, arising directly or indirectly, in whole or in part, out of your access to or use of the Site, or your violation of any law or the rights of any person.

Vehicle Use Data

Rental vehicles will contain hardware that gathers and transmits information about vehicle use. This is done as a security measure against accident or theft and also to provide you with valuable services and information.

Location Tracking

To prevent theft, and to allow us to locate you in case of emergency, accident, lock-out, etc., we track the location of your vehicle. Your location information will be confined to the company service, and we will never impermissibly make your location or movements public. As part of our service, the location of your vehicle may be released to insurance companies, the police or similar parties in the course of an investigation and/or accident claim, and to provide assistance in emergencies.

SMS Contact

By providing your phone number to DriveMore, you agree to receive SMS messages from us. You can unsubscribe at any time by replying STOP to any of our text messages.

We will only send you instruction SMS messages regarding your upcoming or current car rental reservation.

The content of our SMS messages will be relevant to your rental and will not be deceptive or misleading. We will comply with all applicable laws and regulations regarding the sending of SMS messages.

Email Contact

By providing your email address to DriveMore, you agree to receive email messages from us. You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any of our emails.

As well as confirmation emails from DriveMore, you may also receive promotions and special offers from time to time. The content of our email messages will be relevant to your interests and will not be deceptive or misleading.

We will comply with all applicable laws and regulations regarding the sending of email messages.

Website Promotions

Coupons/Codes: DriveMore provides specific discount coupons from time to time for the exclusive use of customers or members of specific entities with which DriveMore has a contractual relationship. These entity-specific coupons and the proprietary codes affixed on them are our proprietary property and may only be used by the determined customer or members of the specific entities for which the coupons apply. UNAUTHORIZED USE OR DUPLICATION OF ANY OF OUR ENTITY-SPECIFIC DISCOUNT COUPONS IS STRICTLY PROHIBITED.

Free Extra Driver: From time to time, we advertise a “Free Extra Driver” as part of a promotion. If you qualify for a free extra driver, this will be confirmed via email as well as being stored in your booking record for our staff members to see on the day of your pickup. If you arrive at the branch and there is no record of the Free Extra Driver offer, our rental staff will contact the Social Media Team to confirm eligibility.

Email Promotions: We may periodically send promotional emails about new cars, special offers or other information which we think you may find interesting, using the email address you have provided. If you wish to remove an email address, please click the “Unsubscribe” link within the email footer or contact us.helpdesk@drivemore.com.

Additional Information

Terms changes: DriveMore provides this website (Site) for your use, subject to these Terms of Use and all applicable laws and regulations. DriveMore reserves the right to revise these Terms of Use, so please check back periodically for changes.

Third-party websites: The Site may include hyperlinks to third-party websites. DriveMore does not control and is not responsible for the content or privacy policies of any linked site, and the inclusion of any link on the Site does not imply our endorsement of it.

Privacy Policy: DriveMore takes your privacy seriously. Any information submitted on or collected through the Site is subject to our Privacy Policy. Please see our Privacy Policy for more information.

DriveMore reserves the right to cancel the delivery of the vehicle in case of doubts about the financial capacity of the client, outstanding debts or any serious incidents with DriveMore. For more inquiries, please contact us at (888) 901-5121.

US Registered Office:
ER Travel LLC
100 NE 3rd Avenue
Suite 920
Fort Lauderdale
Florida 33301